Purchase Terms

Welcome to Luggage Hub! These Terms and Conditions outline the rules that guide your journey with us, whether you’re browsing our website or gearing up with our travel products. By using our site or purchasing from us, you agree to these terms, so please take a moment to read them carefully.

1. Using Our Website

Our website is your gateway to explore and purchase travel gear. To ensure a smooth experience for all, we ask that you use it responsibly:

  • Use the site for lawful purposes only. Any misuse, such as attempting to harm our systems or content, is strictly prohibited.
  • You must be at least 18 years old to make purchases. If you’re under 18, please have a guardian handle transactions.
  • Keep your account details secure and don’t share them. You’re responsible for any activity under your account.

2. Placing Orders

When you order from Luggage Hub, you’re embarking on a partnership with us. Here’s how it works:

  • Order Confirmation: Once you place an order, we’ll send you a confirmation email. This doesn’t guarantee stock availability but confirms we’ve received your request.
  • Pricing: All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to adjust prices due to market changes or errors.
  • Payment: We accept payments via secure methods like credit/debit cards and digital wallets. Payment must be completed before we ship your gear.

3. Shipping and Delivery

We aim to get your gear to you as swiftly as possible, but adventures take time:

  • Delivery Timeline: Estimated delivery times are provided at checkout, but delays may occur due to logistics or unforeseen circumstances.
  • Shipping Costs: These are calculated at checkout based on your location and order size.
  • Responsibility: Once your order is dispatched, the risk of loss or damage passes to you upon delivery. Inspect your package upon arrival and report issues promptly.

4. Returns and Refunds

We want you to love your gear. If it’s not the right fit, here’s our return policy:

  • Return Window: You have 30 days from delivery to return unused, undamaged products in their original packaging.
  • Process: Contact us at luggagehub@gmail.com to initiate a return. You’ll cover return shipping costs unless the item is defective.
  • Refunds: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

5. Product Warranties

Our gear is built to last, and we stand behind it:

  • Limited Warranty: Most products come with a one-year warranty against manufacturing defects. This doesn’t cover normal wear, misuse, or accidents.
  • Claims: To claim a warranty, contact us with proof of purchase and details of the issue. We’ll repair or replace the item at our discretion.

6. Intellectual Property

The content on our website—designs, text, and logos—is our treasure map. It’s protected by intellectual property laws:

  • You may not copy, reproduce, or distribute our content without permission.
  • Feel free to share links to our site, but don’t claim our work as your own.

7. Limitation of Liability

We strive to make your experience exceptional, but we have limits:

  • Site Accuracy: We work to keep our site accurate, but we’re not liable for errors in pricing, product descriptions, or availability.
  • Use at Your Risk: Your use of our site and products is at your own risk. We’re not responsible for indirect damages, like lost opportunities, arising from your use.
  • Force Majeure: We’re not liable for delays or failures due to events beyond our control, like natural disasters or supply chain disruptions.

8. Governing Law

These terms are governed by the laws of India. Any disputes will be resolved in the courts of Mumbai, Maharashtra, India.

9. Changes to These Terms

Like a well-planned journey, our terms may evolve. We’ll update you on significant changes via email or a notice on our site. Continued use of our site or services after updates means you accept the new terms.

10. Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Luggage Hub operates in accordance with international compliance requirements to ensure a safe and secure user experience.

11. User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

12. Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

13. Contact Information

For questions or concerns related to our policies, please contact us at luggagehub@gmail.com.